AI Employees | Customized AI Solutions | Business Automation

Last updated: 19 October 2026

1. Introduction and Acceptance

These Subscription Terms & Conditions (“Terms”) govern the provision and use of artificial intelligence solutions, AI Employees, software, integrations, automation systems, and related services (“Services”) provided by DigiPromise (“Company,” “we,” “us,” or “our”).

By subscribing, paying for, accessing, or using our Services after accepting these Terms, the customer (“Customer,” “you,” or “your”) agrees to be bound by these Terms and the applicable subscription plan, approved proposal, statement of work, and any expressly incorporated policies.

The Customer confirms that the person accepting these Terms is legally authorized to enter into this Agreement on behalf of the subscribing business.

If the Customer does not agree, the Customer must not subscribe to or use the Services.

2. Nature of Services

2.1. DigiPromise provides AI-powered business solutions, including but not limited to:

• Customized AI Employees and virtual assistants.
• AI-powered customer service and communication.
• Sales automation and lead management.
• AI-based business workflow automation.
• CRM, messaging, website, and third-party integrations.
• Custom AI software development and implementation.
• Ongoing technical support, maintenance, and system optimization.

2.2. DigiPromise provides both standardized and customized solutions. The scope of each subscription shall be limited to the features, integrations, usage allowances, and services expressly included in the selected package or approved proposal.

2.3. Services not expressly included in the agreed scope shall not be considered part of the subscription.

2.4. DigiPromise may use its own technology and licensed third-party software, AI models, infrastructure, and service providers to deliver the Services.

3. Subscription Plans and Billing

3.1. DigiPromise offers monthly and annual subscription plans.

3.2. Monthly subscriptions are billed in advance for each monthly billing period.

3.3. Annual subscriptions are billed in advance for each 12-month billing period, unless a different payment arrangement is expressly agreed in writing.

3.4. Subscriptions automatically renew for the same duration unless the Customer cancels in accordance with Section 8.

3.5. The Customer authorizes DigiPromise or its authorized payment processor to charge the payment method provided for recurring subscription fees, subject to the billing terms disclosed and accepted at checkout.

3.6. Applicable VAT and other legally required taxes shall be charged in accordance with the relevant legislation and clearly displayed on invoices.

3.7. Any applicable discounts or promotional prices shall apply only for the expressly stated period.

4. Setup, Implementation, and Customization Fees

4.1. DigiPromise may charge separate fees for onboarding, setup, development, training, integration, implementation, and customization.

4.2. Such fees shall be communicated to and approved by the Customer before the relevant work begins.

4.3. Once customization or implementation work has commenced, fees attributable to work already performed, committed third-party expenses, and non-cancellable resources shall generally be non-refundable, except where otherwise required by applicable law or agreed in writing.

4.4. Any material changes to the approved project scope shall require a separate quotation or written approval.

4.5. DigiPromise is not obligated to provide additional development, modifications, integrations, or customization without an agreed scope and, where applicable, additional payment.

5. Activation and Implementation

5.1. Service activation is subject to successful payment and receipt of the information, access permissions, documentation, and approvals reasonably required from the Customer.

5.2. Implementation timelines are estimates unless expressly agreed as binding milestones in a signed statement of work.

5.3. DigiPromise shall make commercially reasonable efforts to meet agreed implementation timelines.

5.4. Delays resulting from incomplete Customer information, unavailable third-party services, missing access permissions, or Customer-requested changes may extend the implementation schedule.

5.5. If DigiPromise is responsible for a material implementation delay, the parties shall agree on an appropriate revised schedule or remedy consistent with the applicable agreement and law.

5.6. For custom development projects, the approved proposal should specify the acceptance criteria, testing process, and commencement date of recurring subscription charges.

6. AI Performance and Limitations

6.1. DigiPromise uses artificial intelligence technologies designed to support and automate business activities.

6.2. AI-generated responses, recommendations, classifications, and actions may occasionally contain errors, omissions, inaccuracies, or unexpected results.

6.3. DigiPromise does not guarantee specific business outcomes, including sales, revenue, conversion rates, lead generation, customer acquisition, or cost savings, unless expressly guaranteed in a signed agreement.

6.4. The Customer is responsible for implementing appropriate human supervision and approval procedures for important business decisions.

6.5. AI Employees shall not independently make legally binding commitments, issue refunds, authorize financial transactions, or take other high-impact actions unless such functions are expressly authorized, configured, and subject to appropriate safeguards.

6.6. DigiPromise shall use reasonable care and skill in delivering the Services and shall investigate substantiated technical defects within the agreed scope.

6.7. Nothing in this section excludes DigiPromise’s responsibility for failing to provide services with the standard of care required by applicable law.

7. Payment Terms and Failed Payments

7.1. All subscription fees are payable in advance.

7.2. If a recurring payment fails, DigiPromise may notify the Customer and request payment through an approved payment method.

7.3. Unless otherwise stated in the applicable proposal, the Customer shall have seven calendar days to resolve an overdue payment before the Services may be suspended.

7.4. DigiPromise may suspend access after providing reasonable notice if payment remains outstanding, except where immediate action is justified by fraud, security concerns, or applicable law.

7.5. Repeated payment failures may result in termination of the subscription.

7.6. DigiPromise may charge reasonable, previously disclosed reactivation or recovery fees where legally permissible.

7.7. The Customer remains responsible for undisputed fees lawfully incurred before suspension or termination.

8. Cancellation and Automatic Renewal

8.1. Customers may cancel their subscriptions at any time through their account dashboard, where available, by WhatsApp to +971 50 334 8392 from the registered contact number, or by email to [email protected].

8.2. Monthly subscriptions: The Customer may cancel at any time. The subscription remains active until the end of the paid month and is not renewed. Partial months are not refunded.

8.3. Annual subscriptions: The Customer may cancel at any time. Any refund is calculated in accordance with Section 9.

8.4. DigiPromise shall confirm receipt of a cancellation request and identify the subscription end date.

8.5. Cancellation shall ordinarily take effect at the end of the current paid subscription period. The Customer may continue using the Services until that date, subject to compliance with these Terms.

8.6. No additional renewal charges shall be made after a cancellation has become effective.

8.7. Failure to use the Services does not automatically constitute cancellation.

8.8. Where mandatory law provides a different cancellation or withdrawal right, that right shall prevail.

9. Refund Policy

9.1. Setup fees are non-refundable once DigiPromise has agreed the Customer’s requirements and reserved the work. Where the Customer holds more than one plan for the same AI Employee, only one setup fee (the higher one) is charged.

9.2. Annual subscriptions: the refund equals the amount paid, minus the months already used charged at the normal monthly price (the annual discount no longer applies), minus the waived setup fee (Starter: the full setup fee; Growth, Scale and Enterprise: the waived 50% of the setup fee). Example: a Starter annual plan paid at AED 25,500 and cancelled after 4 months is refunded AED 25,500 – AED 10,000 – AED 5,000 = AED 10,500.

9.3. Where DigiPromise materially fails to deliver the agreed Services and does not remedy the failure within a reasonable period after written notice, the Customer may exercise applicable contractual and statutory remedies.

9.4. If DigiPromise terminates an active subscription for convenience, without Customer breach, DigiPromise shall refund the prepaid fees attributable to the unused service period, excluding separately completed and accepted work.

9.5. Refunds are paid to the same payment account used for the original payment within 35 to 45 days of the cancellation request, subject to payment-provider processing times.

9.6. Nothing in this policy limits mandatory refund, cancellation, or consumer rights under applicable law.

9.7. Returning monthly customers: if a monthly Customer returns within 6 months of cancellation, no new setup fee is charged for the same AI Employee. A new AI Employee or a materially larger scope requires a new setup fee. After 6 months, the Customer is charged as a new customer.

9.8. The following are not refundable: one-time services (including CRM integration), add-ons already used, extra messages or call minutes already used, and fees charged by Meta/WhatsApp or other third-party platforms.

9.9. The DigiPromise Refund Policy published at digipromise.com/refund-policy/ forms part of these Terms. If the Refund Policy and this Section 9 differ, the version more favourable to the Customer applies.

10. Ownership and Intellectual Property

10.1. DigiPromise retains ownership of its pre-existing and independently developed software, AI architecture, algorithms, workflows, templates, source code, technical frameworks, documentation, and reusable components.

10.2. Unless expressly agreed otherwise in a signed agreement, payment of subscription or customization fees does not transfer ownership of DigiPromise’s underlying intellectual property.

10.3. DigiPromise grants the Customer a limited, non-exclusive, non-transferable right to use the subscribed Services for its authorized business purposes during the active subscription period.

10.4. The Customer retains ownership of its pre-existing business data, trademarks, logos, content, documents, and other materials supplied to DigiPromise.

10.5. Ownership of any specially commissioned deliverables, custom code, or exclusive developments shall be determined by the applicable signed proposal or intellectual property assignment.

10.6. The Customer shall not copy, resell, sublicense, reverse engineer, or commercially redistribute DigiPromise’s proprietary technology except where permitted by applicable law or expressly authorized in writing.

11. Customer Data, Privacy, and Confidentiality

11.1. The Customer retains ownership and control of its business data.

11.2. DigiPromise shall process Customer data only for authorized service delivery, security, maintenance, support, and other purposes permitted by the Agreement and applicable law.

11.3. Each party shall comply with all data protection laws applicable to its processing of personal data under the Agreement, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, the EU General Data Protection Regulation 2016/679 (GDPR), the UK GDPR and Data Protection Act 2018, DIFC Data Protection Law No. 5 of 2020, and the ADGM Data Protection Regulations 2021 (together, “Data Protection Laws”).

11.4. Roles of the parties: for personal data of the Customer’s end users, leads, contacts and staff processed through the Services (“Customer Personal Data”), the Customer is the controller and DigiPromise is the processor. For account, billing, website and marketing data that DigiPromise collects for its own purposes, DigiPromise is the controller, as described in its Privacy Policy at digipromise.com/privacy-policy/. The DigiPromise Data Processing Agreement published at digipromise.com/dpa/ (“DPA”) forms part of these Terms, applies automatically when these Terms are accepted, and prevails over these Terms on any matter concerning Customer Personal Data.

11.5. DigiPromise shall implement appropriate technical and organisational security measures, as described in Annex 2 of the DPA, including encryption in transit, role-based access control, multi-factor authentication for administrative access, logging, and regular backups. DigiPromise shall ensure that its personnel with access to Customer Personal Data are bound by confidentiality obligations.

11.6. Both parties shall protect confidential information received from the other party and shall not disclose it except where authorized, necessary for permitted service delivery under appropriate safeguards, or legally required.

11.7. DigiPromise shall not sell Customer Personal Data or Customer confidential information, and shall not use identifiable Customer data to train general-purpose AI models without the Customer’s express written authorisation. DigiPromise shall use third-party AI model providers under business or API terms and shall not knowingly select terms that permit the provider to train its models on Customer Personal Data.

11.8. Subprocessors and international transfers: the Customer gives general authorisation for DigiPromise to use the subprocessors listed in Annex 3 of the DPA. DigiPromise shall give at least 30 calendar days’ notice (by email or by updating the list at digipromise.com/dpa/) before adding or replacing a subprocessor, and the Customer may object on reasonable data protection grounds within that period. DigiPromise shall impose data protection obligations on each subprocessor equivalent to those in the DPA and remains responsible for its subprocessors. Customer Personal Data may be transferred outside the UAE, the EEA or the UK only where permitted by Data Protection Laws, including transfers to countries with an adequate level of protection, under the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, or the safeguards permitted under Articles 22 and 23 of the PDPL.

11.9. DigiPromise shall notify the Customer without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting Customer Personal Data. The notice shall describe, to the extent then known, the nature of the breach, the categories and approximate number of individuals and records affected, the likely consequences, and the measures taken or proposed. DigiPromise shall provide reasonable cooperation so that the Customer can meet its own notification obligations, including to the UAE Data Office and other competent authorities and to affected individuals.

11.10. Data subject requests: DigiPromise shall promptly, and in any event within 5 business days, forward to the Customer any request from an individual relating to Customer Personal Data (including access, correction, erasure, restriction, portability, objection, or a request not to be subject to automated decision-making), and shall provide reasonable technical assistance so that the Customer can respond within the periods required by Data Protection Laws. DigiPromise shall not respond to such requests directly except on the Customer’s instructions or where required by law.

11.11. DigiPromise shall provide reasonable assistance with the Customer’s data protection impact assessments and prior consultations with authorities, and shall make available the information reasonably necessary to demonstrate compliance with this Section 11, including through audits in accordance with the DPA.

11.12. Sensitive data: unless agreed in a signed statement of work that sets out the required safeguards and hosting location, the Customer shall not submit, or configure the Services to collect, sensitive personal data, including health, genetic or biometric data, data relating to children, criminal records, or payment card and bank account numbers. Customers in the health sector remain responsible for compliance with UAE Federal Law No. 2 of 2019 on the Use of Information and Communications Technology in Health Fields, including any data localisation requirements.

11.13. Privacy contact: questions, requests and notices relating to personal data may be sent to [email protected].

12. Customer Responsibilities

12.1. The Customer shall provide accurate business information, instructions, and documentation reasonably required for service delivery.

12.2. The Customer shall ensure that it has the necessary rights, permissions, and lawful basis to provide data and connect third-party accounts to DigiPromise.

12.3. The Customer is responsible for the lawful use of the AI solution, including compliance with applicable marketing, consumer protection, privacy, and industry-specific requirements.

12.4. The Customer shall review AI-generated content and maintain appropriate oversight, particularly where incorrect outputs could cause financial, legal, or reputational harm.

12.5. The Customer shall maintain the security of its accounts, credentials, and authorized users.

12.6. The Customer shall not use the Services for fraud, unlawful surveillance, unauthorized data collection, harassment, illegal marketing, or other unlawful activities.

12.7. The Customer shall provide its end users with a privacy notice that covers the processing performed through the Services (including the use of DigiPromise and its subprocessors), shall have a valid legal basis for that processing, and shall obtain any consents required by law or by platform rules (for example, WhatsApp opt-ins and marketing consents).

12.8. The Customer shall make it clear to end users that they are interacting with an AI system, where required by law (including Article 50 of the EU AI Act where it applies) or where an end user could otherwise reasonably believe they are speaking with a human.

12.9. The Customer shall not use the Services to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals unless the Customer ensures human review, a way for the individual to contest the decision, and the other safeguards required by Data Protection Laws, including Article 22 of the GDPR and Article 18 of the PDPL.

13. Third-Party Platforms and Integrations

13.1. DigiPromise Services may integrate with third-party providers, including messaging platforms, CRM systems, payment gateways, hosting providers, and AI model providers.

13.2. Third-party services may be governed by their own terms, usage limits, fees, and policies.

13.3. DigiPromise is not responsible for failures caused exclusively by third-party outages, account suspensions, policy changes, or infrastructure outside its reasonable control, provided DigiPromise has exercised reasonable care in selecting, integrating, and managing the relevant services.

13.4. DigiPromise shall make reasonable efforts to notify affected Customers of material third-party disruptions and provide available workarounds.

13.5. Additional third-party fees shall be disclosed before they are incurred or charged to the Customer.

13.6. DigiPromise may replace a third-party technology provider with a reasonably equivalent alternative, provided the change does not materially reduce the agreed functionality or compromise applicable data protection commitments. Where the provider processes Customer Personal Data, the subprocessor notice and objection process in Section 11.8 and the DPA applies.

14. Usage Limits and Fair Usage

14.1. Subscription plans may include specified limits on AI conversations, messages, API requests, users, integrations, storage, processing volume, or other resources.

14.2. Applicable limits shall be disclosed in the selected subscription plan or proposal.

14.3. If usage exceeds the included allowance, DigiPromise may offer additional capacity at separately disclosed rates.

14.4. No undisclosed overage charges shall be imposed without the Customer’s authorization.

14.5. DigiPromise may implement proportionate measures to prevent abusive usage, security threats, or material disruption to its infrastructure.

15. Technical Support, Maintenance, and Availability

15.1. DigiPromise shall provide technical support according to the support level specified in the applicable subscription package or proposal.

15.2. DigiPromise may perform scheduled maintenance, security updates, bug fixes, and technical improvements.

15.3. Where reasonably possible, DigiPromise shall provide advance notice of maintenance expected to materially affect availability.

15.4. DigiPromise shall use commercially reasonable efforts to maintain service availability and promptly investigate reported technical issues.

15.5. A guaranteed uptime percentage, response time, resolution time, or service credit shall apply only where expressly specified in a separate Service Level Agreement.

15.6. Nothing in this section removes remedies available for a material failure to deliver contracted Services.

16. Price Adjustments

16.1. DigiPromise may revise subscription pricing from time to time.

16.2. Price changes shall not affect fees already paid for the current subscription term.

16.3. DigiPromise shall provide at least 30 calendar days’ advance notice of any increase affecting the Customer’s next renewal.

16.4. Customers may cancel renewal before the new price becomes effective.

16.5. Material changes to the scope of Services shall be communicated separately.

17. Suspension and Termination

17.1. DigiPromise may suspend or terminate Services where the Customer:

• Materially breaches these Terms.
• Fails to pay undisputed subscription fees after the applicable grace period.
• Uses the Services for unlawful activities.
• Creates a serious security threat.
• Violates applicable third-party platform policies in a manner that prevents lawful service delivery.

17.2. Except for urgent security, legal, or fraud-related situations, DigiPromise shall provide written notice and a reasonable opportunity to remedy a material breach.

17.3. Either party may terminate the Agreement if the other party commits a material breach that remains unresolved for 15 calendar days after receiving written notice, unless a different period is specified in the applicable agreement or required by law.

17.4. Upon termination, the Customer’s right to access and use the Services shall cease, subject to any agreed transition or data-export period.

17.5. Termination shall not affect accrued payment obligations, intellectual property rights, confidentiality obligations, or other provisions intended to survive termination.

18. Data Export and Deletion

18.1. Upon expiry or termination, DigiPromise shall provide the Customer with a reasonable opportunity to request export of Customer-owned data in an available standard format.

18.2. Unless otherwise agreed, the Customer may request data export within 30 calendar days following termination.

18.3. After the 30-day export period ends, DigiPromise shall delete Customer Personal Data from its active systems within 30 calendar days and from backups within 90 calendar days, unless retention is required by applicable law, in which case the retained data shall remain protected and used only for that legal purpose. During the subscription, conversation logs are kept for up to 12 months unless the Customer requests a shorter period. DigiPromise shall confirm deletion in writing on request.

18.4. DigiPromise shall not withhold personal data in a manner that violates applicable law.

18.5. Any specialized migration, reconfiguration, or transfer assistance beyond standard data export may be separately charged, subject to prior written approval.

19. Warranties and Limitation of Liability

19.1. DigiPromise shall perform its contractual obligations with reasonable care, skill, and professional diligence.

19.2. Except for expressly agreed service commitments and rights that cannot lawfully be excluded, DigiPromise does not warrant that AI-generated outputs will always be error-free, uninterrupted, or suitable for every business purpose.

19.3. To the extent permitted by applicable law, neither party shall be liable for indirect or consequential losses, including lost business opportunities or anticipated profits, except where such exclusion is prohibited by law.

19.4. To the extent legally permissible, DigiPromise’s aggregate contractual liability arising from the Services shall not exceed the total fees paid or payable by the Customer for the affected Services during the 12 months immediately preceding the event giving rise to the claim.

19.5. The limitation in Section 19.4 shall not apply to fraud, wilful misconduct, liabilities that cannot legally be limited, or other expressly agreed exceptions.

19.6. Nothing in these Terms excludes or restricts any mandatory statutory right or liability that cannot lawfully be excluded or restricted.

20. Indemnification

20.1. The Customer shall indemnify DigiPromise against reasonable third-party claims, losses, and expenses directly resulting from the Customer’s unlawful use of the Services, infringement by Customer-supplied materials, or material breach of its contractual obligations, to the extent permitted by law.

20.2. DigiPromise shall indemnify the Customer against reasonable third-party claims that DigiPromise-owned technology, as supplied and used in accordance with the Agreement, infringes enforceable intellectual property rights, subject to agreed claim-handling procedures and exclusions.

20.3. Neither party shall be required to indemnify the other for losses caused by the other party’s own negligence, misconduct, or contractual breach.

20.4. The indemnified party shall promptly notify the other party of a claim and provide reasonable cooperation in its defence.

21. Changes to Services and Terms

21.1. DigiPromise may introduce improvements, security updates, and new features from time to time.

21.2. DigiPromise shall not materially remove contracted functionality during a paid subscription period without providing a reasonably equivalent alternative or an appropriate remedy.

21.3. DigiPromise may update these Terms to reflect legal, regulatory, operational, or technical changes.

21.4. Material changes shall be communicated at least 30 calendar days in advance, except where urgent legal or security requirements necessitate earlier implementation.

21.5. Material changes adversely affecting existing contractual rights shall not apply retroactively without a valid contractual or legal basis.

21.6. Customers who do not agree to material changes may decline renewal or exercise any applicable termination rights.

22. Force Majeure

22.1. Neither party shall be liable for delays or failures caused by extraordinary events beyond its reasonable control, including natural disasters, war, government restrictions, widespread infrastructure failures, or major telecommunications disruptions, to the extent permitted by law.

22.2. The affected party shall notify the other party as soon as reasonably practicable and take reasonable measures to minimize disruption.

22.3. If a force majeure event prevents substantial performance for more than 30 consecutive days, either party may terminate the affected Services by written notice, with an appropriate adjustment of prepaid fees for Services not provided, subject to applicable law.

23. Governing Law and Dispute Resolution

23.1. These Terms shall be governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

23.2. The parties shall first attempt to resolve disputes amicably through good-faith negotiations within 30 calendar days of written notice of the dispute.

23.3. If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Dubai, United Arab Emirates, subject to any mandatory jurisdiction rules.

23.4. Nothing in this clause prevents either party from seeking urgent interim relief where legally available.

24. General Provisions

24.1. These Terms, together with the accepted subscription order, approved proposal, applicable statement of work, the Data Processing Agreement, the Refund Policy, and any other expressly incorporated policies, constitute the agreement between the parties concerning the Services (the “Agreement”).

24.2. In the event of inconsistency, the following order of precedence applies: (a) a signed customised agreement, to the extent of the expressly agreed inconsistency; (b) the Data Processing Agreement, for matters concerning Customer Personal Data; (c) the Refund Policy, for refunds and cancellation, subject to Section 9.9; (d) these Terms.

24.3. If any provision is held invalid or unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.

24.4. Failure to enforce a provision shall not constitute a waiver of the right to enforce it later.

24.5. Neither party may transfer the Agreement without the other’s prior written consent, except to a lawful successor in connection with a merger or sale of substantially all relevant business assets, subject to appropriate safeguards.

24.6. Notices may be delivered electronically to the designated business email addresses of the parties.

24.7. Electronic acceptance, records, and signatures may be used in accordance with applicable UAE electronic transactions legislation.

24.8. These Terms are intended for business customers. Where the Services are offered to individual consumers, applicable mandatory consumer protection requirements shall prevail.

25. Contact Information

For subscription enquiries, technical support, cancellations, complaints, privacy requests, or contractual notices, contact:

DigiPromise

Built in Dubai, Powered by AI, Designed for the World

Website: www.digipromise.com

Email: [email protected]

Phone / WhatsApp: +971 50 334 8392

Customer Acknowledgement

By selecting the acceptance checkbox, signing an order form, or otherwise expressly accepting these Terms electronically, the Customer confirms that:

• The subscription pricing and billing frequency have been disclosed.
• The applicable renewal and cancellation conditions have been explained.
• The Customer understands the agreed features and service limitations.
• Additional customization may involve separate fees.
• The Customer has reviewed the Terms & Conditions, the Refund Policy, the Data Processing Agreement and the applicable Privacy Policy.
• The Customer agrees to be legally bound by the applicable Agreement.

End of Subscription Terms & Conditions