Privacy Policy for Digipromise

Last Updated: July 18, 2025

Digipromise (“we,” “us,” or “our”) operates the website [www.digipromise.com] (the “Website”). We are committed to protecting your privacy and ensuring compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable regulations. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Website or services.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We collect personal information that you voluntarily provide or that is automatically collected when you interact with our Website. The types of information we may collect include:

a. Personal Information Provided by You

Identifiers: Name, email address, phone number, postal address, or other contact details you provide when filling out forms, registering, or contacting us.
Payment Information: If applicable, payment details for transactions processed through the Website.
User-Generated Content: Feedback, reviews, or survey responses you submit.

b. Automatically Collected Information

Internet or Network Activity: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, links clicked).
Location Data: Approximate location based on IP address or other data, if you enable location services.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze Website usage, and deliver personalized content. See our Cookie Policy for more details.

c. Information from Third Parties

We may receive information about you from third-party services (e.g., analytics providers or payment processors) used on our Website, subject to their privacy policies.

We do not knowingly collect personal information from children under the age of 13. If we discover such information has been collected, we will delete it immediately.

2. How We Use Your Information

We use your personal information for the following purposes:

a. Business Purposes

To provide and improve our services, including processing requests, fulfilling orders, and responding to inquiries.
To personalize your experience on the Website, such as tailoring content or recommendations.
To communicate with you, including sending transactional emails (e.g., order confirmations) or responding to your inquiries.

b. Commercial Purposes

To send promotional materials or newsletters, where you have provided consent.
To analyze Website usage and improve our marketing efforts.

c. Legal and Compliance Purposes

To comply with applicable laws, regulations, or legal requests, including those under UAE law.
To protect our rights, property, or safety, and that of our users or others.

We will not use your information for purposes incompatible with those outlined above without your consent.

3. How We Share Your Information

We do not sell or share your personal information with third parties except as described below:

Service Providers: We may share your information with trusted third parties (e.g., payment processors, hosting providers, or analytics services) to perform functions on our behalf. These providers are contractually obligated to protect your data and comply with applicable laws.
Legal Obligations: We may disclose your information to comply with legal requirements, court orders, or government requests, or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to applicable data protection laws.

4. Data Storage and Security

We store your personal information on secure servers, which may be located in the UAE or other jurisdictions. We implement appropriate technical and organizational measures to protect your data, including:

Encryption of sensitive data during transmission and storage.
Access controls to limit data access to authorized personnel only.
Regular security assessments to identify and mitigate risks.

While we strive to protect your data, no transmission over the internet or storage system is completely secure. Any transmission is at your own risk.

5. International Data Transfers

If your personal information is transferred outside the UAE, we ensure appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved under UAE law, to protect your data in accordance with applicable regulations.

6. How Long We Retain Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

Personal information collected for service delivery is retained for the duration of our relationship with you.
Data required for legal compliance is retained as required by UAE law.

When your information is no longer needed, we securely delete or anonymize it.

7. Your Rights Under UAE Law

Under the UAE Federal Decree-Law No. 45 of 2021, you have the following rights regarding your personal information:

Right to Access: Request access to the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal information, subject to legal exceptions.
Right to Restrict Processing: Request restriction of how we process your data in certain circumstances.
Right to Data Portability: Request a copy of your data in a structured, commonly used format.
Right to Object: Object to the processing of your data for specific purposes, such as marketing.
Right to Withdraw Consent: Withdraw consent for data processing at any time, where applicable.

To exercise these rights, please contact us using the details in the Contact Us section. We will respond to your request in accordance with UAE law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver targeted advertising. You can manage your cookie preferences through your browser settings or our Cookie Policy. For more information, please review our Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. We will post updates on this page and, where required by law, notify you of significant changes via email or through the Website. Your continued use of the Website after such updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us at:

Digipromise
Email: [email protected]

If you are not satisfied with our response, you may contact the UAE Data Office or other relevant authority to lodge a complaint.

12. Additional Information for UAE Users

In compliance with UAE Federal Decree-Law No. 45 of 2021, we ensure that your personal information is processed lawfully, fairly, and transparently. We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You may contact our DPO at the email address provided above.

This Privacy Policy is effective as of July 18, 2025.

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